Redfox Internet Terms & Conditions

 Disconnection

Redfox reserves the right in its sole discretion and without prior notice to suspend and / or terminate the customer’s access to the Service at any time for violating the AUP (Acceptable Use Policy). Redfox also reserves the right to suspend, filter or block, and / or terminate the customer’s access if the customer’s account is being used to exploit or attack the service or the networks of others. If the customer’s account has been compromised and attempts to reach the customer and / or to have the customer repair a security breach fail, Redfox reserves the right to suspend or terminate the customer’s service. 

If the customer’s account has fallen into arrears, Redfox reserves the right to suspend or terminate the customer’s service. If the customer’s access is suspended or terminated, Redfox, in its sole discretion, may refuse to accept all new e-mails sent to the customer’s terminated e-mail address and delete the customer’s data stored on the service.  The customer may cancel the account by providing written notification of his / her intention to do so via email / facsimile / postal mail.  Cancellation shall take effect no earlier than one month from the first billing anniversary date following notice being given, or such longer period as the customer requires.  If you are under contract, you will be required to pay the remainder of the contract.  If cancellation is requested immediately by the customer, the customer’s monthly plan fee is payable for the notice period. Customer is liable for damages as a result of negligence whether wilful or otherwise.

Personal Details

It is the customer’s responsibility to notify Redfox of any change in Name, Address, Phone Numbers and Credit Card Details. These details can be changed via the Redfox website “My Account” page, or you can call the office directly to update these details.

REDFOX.NET.AU Account

All correspondence being forwarded to the customer by Redfox will be sent to the customer’s username@redfox.net.au email account.  However, we can send information to another nominated address but this can take up to 7 days to be processed.  It is the customer’s responsibility to check the nominated account regularly.

Invoices

Invoices can be retrieved from the Redfox website; therefore no invoices will be posted by mail. If the customer requests for an invoice to be posted by mail, a fee of $5.00 will be charged.

Payment

The onus is on the customer to make sure that the account does not fall into arrears; all overdue accounts will incur a late fee of $7.50 automatically. Disconnection on overdue accounts occurs automatically, so it’s critical that you read emails from Redfox in relation to your account, to avoid unnecessary deactivations.

Liability – Intellectual Property

Redfox does not authorise or encourage the use of services provided by Redfox to the customer for the purpose of infringing intellectual property rights.  The customer assumes all liability for any breach of copyright carried out by the customer or using the customer’s account and indemnifies Redfox against any liability or claim in respect of  such breach, including any legal costs incurred by Redfox in the conduct of proceedings or which Redfox may be ordered to pay to any other party.  

Other conditions relating to Redfox only

  1.  Redfox strongly recommends the purchase of a lightning protector. It is essential that the cabling to these devices is not altered in any way. Redfox will not be held liable for any injury or damage which may be caused as a result of such modification.
  2. Any damage, either by act of nature or otherwise (this includes lightning, theft, water, storm damage and cyclone), caused to the equipment is the responsibility of the customer.
  3. An early termination of contract will require the customer to pay the residual amount owed (residual = # of months remaining on contract multiplied by the monthly plan fee).
  4. The costs involved because of a change of address will be the customer’s responsibility.  This cost is $250.00.  Redfox does not guarantee the new location will fall within our coverage area. If service is not available at new location, the remainder of your contract will have to be paid out, however if you take up a similar plan on another service with Redfox, your contract cancellation will be waived, at the discretion of Redfox.
  5. To upgrade in plans is free of charge. To downgrade your plan incurs a $20 administrative fee.
  6. Any changes, repairs, cabling and/or relocation must be performed by an engineer approved in writing by Redfox.
  7. Signal tests will be conducted within 30 days of receipt of completed contract.  Installations will be conducted within 14 days of successful signal test, weather permitting.
  8. Maintenance will be conducted within 2 business days for Business Plan customers and within 4 business days for Residential Plan  customers, weather permitting.  There is a flat fee of $ 149.00 for any call out resulting in “No Fault Found”.
  9. All signal tests, Installations and Maintenance will not be conducted in wet weather conditions  due to OH&S regulations. E & OE