The new name in  complete internet  solutions  for your home and family.

Internet Services

Redfox Home Internet Services are second to none when it comes to performance, reliability, and value. Boasting unparalleled performance in both latency and throughput, Redfox Internet is the premier internet service for all uses, from social networking to business to gaming.

Home Internet Services

The Redfox Fixed Wireless network is available to businesses and residences in the greater Mackay area, including Bucasia, Sarina, Marian, and Mirani. We are always looking at potential areas to grow into as well – be sure to ask if your suburb is on our roadmap!

High Speed Internet

Connect directly to the Internet with a high speed, high-availability service with download speeds up to 20 Mbps and upload speeds up to 5 Mbps. Affordable and reliable service is a key benefit of joining up with Redfox as other major telcos, who rely largely on old copper networks, cannot deliver the sort of continuous level of service that Redfox is able to deliver over its state-of-the-art network.

The Redfox network uses a combination of licensed and unlicensed radio spectrum to deliver services across the region. All communications are highly encrypted with the latest security protocols to ensure there is no risk to customer data as it traverses our network.

Customers connect to the network by placing a radio antenna on their building, typically on the roof. This antenna connects to the Redfox network via high-speed a wireless connection to one of the many Redfox repeater sites in the area. The antenna connects to the customer’s internal network via a standard CAT5e data cable and presents as an Ethernet connection, which means it can be seamlessly connected to any computer, router, switch, or other Ethernet-enabled device. This means that customers can connect quickly and enjoy the high speeds and low latency that Redfox offers, without the prohibitive cost of a fibre run.

 

home-wireless

Current home plans

Plan Term Access Speeds* Data Limit  $/Month  Cost per MB
Redfox 20 12/24 Months Tiered 20GB $30 $0.00146/MB
Redfox 50 12/24 Months Tiered 50GB $40 $0.00078/MB
Redfox 100 12/24 Months Tiered 100GB $50 $0.00049/MB
Redfox 200 12/24 Months Tiered 200GB $70 $0.00034/MB
Redfox 500 12/24 Months Tiered 500GB $90 $0.00018/MB
Redfox Unlimited 12/24 Months Tiered No Limit $110 N/A

*Redfox plans have TIERED SPEEDS, subject to location and signal strength. Redfox can approximate speeds available based on location, but actual speeds will be determined based on a signal test prior to installation.

Tier 1: Up to 6 Mbps download, 1 Mbps upload
Tier 2: Up to 12 Mbps download, 2 Mbps upload
Tier 3: Up to 20 Mbps download, 5 Mbps upload

***Speeds may vary due to congestion, distance from the cell, local conditions, hardware, software and other factors***

Interested? Download a copy of our signup form here!

Already a home customer and looking to improve your Redfox experience? Download our change of plan form here!

Critical Information Summary 

Account Information for Home Services

Support Information for Home Services

Redfox Internet typically supplies  Ubiquiti Networks and TP-Link hardware.  Information for each of these manufacturers can be found on their websites:

Ubiquiti Networks

TP-Link

All hardware supplied by Redfox comes with a 12-month standard warranty.

Typical usage requirements: 

  • 20 GB: Basic email and web browsing, occasional video streaming
  • 50 GB: Ideal for small families with a mix of gaming, social media, and video streaming
  • 100 GB: Moderate gaming, downloading music, and video streaming
  • 200 GB: Heavy downloading of music & movies, and video streaming
  • 500 GB: Nearly-constant downloading, especially movies & TV shows

Note: This can only be used to approximate usage requirements. Exact requirements vary from user to user, so it is important to keep track of your usage to ensure you are on the most appropriate plan for your needs.

 

Internet Support Hours

Monday  to Friday  8.30AM – 7PM

Saturday 10am – 1PM

Public Holidays (excluding Christmas) 10AM – 1PM