Why Redfox? Local support!

Say Goodbye To ....

Frustrating Call Centres

With Redfox there will be no foreign call centres or long wait times. 

Talk to someone who understands you.

Feeling like another Number

Every Redfox customer is important to us.  We understand how critical internet services are to you.

If you aren’t happy, neither are we.

Slow Speeds

At Redfox we deliver what we promise.  No more unexplained outages or sub-par speeds.

Your service experience is our priority!

But don’t take our word for it,
check out what our customers have to say below.

All Business Plans include

Static IP Address

To assist with your business networking needs.

VIP Support

All support tickets are escalated to the top of the queue.

We will personally call you if an unplanned outage impacts your service.

Business Monitoring

We keep an eye on your service so we can notify you of issues before they occur.


After struggling for some time with conventional data access for site based offices, Vassallo Constructions engaged Redfox to connect our Dalrymple Bay site office to our main office in Mt Pleasant. The connection progressed quickly, and once operational our managers reported that the service was comparable to working in the head office. The high speed data upload from our head office has greatly improved remote access to our servers and saved us time and money. In hindsight partnering with Redfox is something that we should have done a lot sooner.

We have found Redfox to be an excellent business to work with and John and his team are knowledgeable and efficient. They are client focused and go above and beyond to ensure that they deliver the best outcomes for their customers. I would have no hesitation in recommending Redfox to any prospective client.

Vassallo Constructions

AWA Technology Services (AWA) has used the services of Redfox since 2007. We had a requirement for a Regional Service Partner in the Mackay region to service our range of National Service Contracts in the ICT space.  We had received recommendations from some of our other Regional Service Partners in neighbouring regions about Redfox. Initial discussions & subsequent trials showed that they were professional company that were easy to deal with. They were acutely aware and aligned with us to meet the wide range of Service Level Agreements (SLA) associated with our various contracts.

The range of services provided has included; commercial desktop, network services, servers, consumer PCs as well as numerous ICT deployment & project activities. Redfox also provides us with 24hr Support & Logistics services to deliver services for our high-end network contracts. Over the 10 year association, Redfox have consistently delivered >95% SLA results on the services they provide to AWA.

AWA utilises only a small component of the overall Redfox service offering.  I would recommend Redfox to another company or individual requiring ICT Services in the Mackay region. 

Cabrini Technology – Qld State Manager

On why Eastment & Richards use a Managed Service Arrangement “Peace of mind, expert advice, prompt service”.

Eastment & Richards – Real Estate Firm

We recently got Redfox to upgrade the internet in our motel.  We have a very busy motel and everyone expects good WiFi connections these days. We found the entire Redfox team very professional and helpful with the service and install of the new system. Since upgrading, we have not had one complaint about the internet being slow, instead everyone is excited that we offer free unlimited WiFi now. I would definitely recommend them for any future internet needs.

Thanks Redfox for making our internet needs a breeze. 

Mackay Rose Motel

G&S Engineering have utilised the services of Redfox for over 10 years. During this time Redfox provided a number of IT services such as network design, managed services, WAN optimisation, and communication solutions in addition to a 500 seat help desk.

Due to the nature of our business, it is critical that our IT & Communication Systems are efficient, dynamic and reliable to ensure we meet the challenges and high demands of our clients. The Redfox team demonstrated a great appreciation of this and their ‘can do’ attitude was evident through all levels of their company.

The Redfox team adopted flexible arrangements and cost saving strategies to cater towards the changing needs of our business. We trust them with our environment and found them to be a reliable partner to steer us in the right direction as our business has evolved.

G & S Engineering

As a locally-owned business, it is important to us that we support locally-owned suppliers to facilitate our needs. We have found Redfox provides reliable, efficient and prompt service when it comes to supporting our Information Technology requirements. They possess a ‘Can Do’ attitude, which aligns with our Company principle of ‘Whatever it takes, Safely and Efficiently.’

QCCS – Qld Complete Contracting Services

As a family owned & local business, we know the value in supporting & engaging other locally owned businesses & suppliers. Redfox has been our I.T supplier since we began operating over 10 years ago. They maintain a level of service which allows our company to remain operational 99% of the time. We appreciate their no issue too big or small approach along with the consistent level of great quality service!

BRW Transport & Quarries

The area we work in (Alligator Creek) has awful internet service and the crew at Redfox came out to our business premises and advised how they could fix that for us. Few mini hiccups at the start but they kept coming back and now the service is working beautifully. Thanks so much guys.

Jaimon Boarding Kennels
The team at Redfox are amazing. Redfox have come on board as the internet provider for Mackay and District BMX Club at both of our Mackay and Walkerston facilities.
They have gone to extreme lengths to ensure consistent and reliable internet connection.
What is even better is the customer service provided by the team at Redfox Mackay.
The team @ MAD BMX club highly recommend Redfox, a local Mackay company.